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Facebook Outage Analysis — October 4, 2021

Salesforce Monitoring Challenges

Salesforce adopters are faced with many challenges that require a high level of network and application performance tuning due to the unpredictability of the Internet and the extensive configurability of the Salesforce platform. Salesforce, unlike other SaaS applications, such as Microsoft 365, is not an “out-of-the-box” application. It’s typically customized by developers to suit the needs of the enterprise, and it often leverages third-party applications for business functions such as Marketing, Sales and Customer Service. User location can also impact performance, as Salesforce hosts each enterprise’s application environment from a specific data center. With ThousandEyes Active Monitoring techniques and the correlation of application-layer data with network-layer data, ThousandEyes provides enterprises the necessary Salesforce monitoring required for an initial Salesforce rollout or to monitor an established Salesforce deployment, establish performance baselines and provide internal users the best experience possible.

Monitor Salesforce From Your Offices and Remote End Users

ThousandEyes gives you visibility into Salesforce connectivity needed to allow you to quickly locate problems and reduce time spent with your providers. Monitor Salesforce from ThousandEyes Cloud Agents located around the world as well as Enterprise Agents that can be easily installed in your offices, data centers and call centers.

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Correlate Salesforce Availability and Connectivity

Salesforce is a critical SaaS-based application for many large enterprises. Originally marketed as a customer relationship management (CRM) service, it has evolved to become a massive platform for many revenue-impacting functions, including marketing, billing, customer support, and others—with a large ecosystem of supported applications and API integrations. It’s effectively become the single source of truth for enterprise customer data. ThousandEyes provides a complete view of Salesforce performance, establishing the availability and connectivity of all Salesforce functions with page load waterfalls, real user sessions and network connectivity topologies.

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Monitoring Salesforce Performance

Learn how to monitor Salesforce service delivery and application performance so you can ensure your employees have a good digital experience.

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Monitoring Salesforce Service and Network Delivery
How SaaS Monitoring Can Turbocharge Your Digital Success

Why ThousandEyes?

Dig Into Web Performance

Measure page load timing, full web transactions and track performance of third-party elements in Salesforce integrations

User-to-cloud Network Visibility

Get additional end user context with wireless, WAN, VPN, proxy and other troublesome parts of network performance

Troubleshoot Issues Anywhere

Isolate root causes—from local DNS records, to spotty wireless coverage, to transit ISP failures—in any office or location in which your team uses Salesforce

Start Salesforce Monitoring Today

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